Testimonials

Testimonials

The following are just some of the testimonials we have received, from clients and from our professional partners.

Professor R - client

"Kellands have been dealing with my financial affairs for well over 20 years. To be honest, the considerable advice obtained from Kellands, at least on an annual basis, has been absolutely spot on. The performance of the various investments have far out-stripped my expectations and, likewise, the strategies on inheritance tax and later life planning have been completely outside my knowledge and most invaluable. I just have complete faith in their advice.

My high opinion of Kellands (Hale) is attested to by the fact that I have unreservedly recommended them to several younger work colleagues, who like me, have also been well outside their comfort zone on these issues."

Mr S – Lawyer & Client

"We would not hesitate to recommend Kellands.  As the Managing Partner of a law firm I have recommended Kellands to many clients successfully.  They have a high level of technical expertise combined with a good common sense and practical approach.  Perhaps the most positive evidence of our trust in Kellands is that as well as recommending them to clients we also use them for our own personal pension and investment decisions."

Mr R - Provider

“I have personally known the Kelland's group for 20 years, including both the managing founders and many of their investment advisers.

Kellands put the clients interest first and foremost and their continuing development and integration offers clients a stable organisation in which they can trust and depend on. Client trust in their advice process is vital and my experiences with Kelland's - my sister is a client of Kelland's and needed quite complex tax planning advice as well as linking the investment solutions as well - together with my own interactions with the group is very supportive of this recommendation.”

R C - Lawyer

"I have worked very closely with Guy Kelland and his team for several years. During this time we have had a great working relationship and work closely on matters such as Inheritance Tax planning. We have referred clients to each other and the feedback from all my clients has been glowing in terms of the work Kellands, and Guy Kelland in particular, has completed for them. By taking advantage of Guy’s tax planning skills, we have been able to successfully steer our clients through very uncertain financial times. I see Guy as a safe pair of hands and someone I can trust to provide the right advice for my clients.

Guy has always made it clear that his intention is to build lasting relationships, both professional and personal, and this is evident in the dealings we have had. Guy has always been willing to help us out and has never seen it as a burden to help a fellow professional when necessary. In my opinion, this is how a professional relationship should be."

Mr L - Professional Connection, Accountant

We have used Kellands for many years and have always appreciated their strong technical knowledge as well as their understanding of the clients needs and position. Estate planning is often complex both from a technical basis and from dealing with the clients hopes , aspirations and family dynamics. Kellands have shown great aptitude for both these facets and we are always confident they will approach any case in a professional and sympathetic way. They always take the time to understand the client's needs both financial and personal. They are great to work with !

Mrs H - client

I am supporting Kellands (Hale) because they have supported my late husband and myself over the last 21 years as their clients.

We have had only one advisor over this time, Ken McNab, allowing him to become both a welcome friend and helper.

This continuity along with the confidence that he inspires is important to us. This comes from Ken's deep knowledge of his sector and his ability to give clear explanations. Ken is a great asset to the company.

It also comes from the efficient way that he is supported by excellent background staff and resources. He always has the relevant and up to date information with him on his personal visits.

Any communication we have with his office and Personal Assistant is always done in a friendly, efficient manner.
Any changes to our portfolio have always been explained and agreed to our mutual satisfaction.

I do not hesitate to recommend both Kellands (Hale) and Ken McNab to others and have done so on numerous occasions.

Mrs C - client

For over twenty years we have relied on financial guidance from Kellands, and in particular from our adviser Ken McNab. The guidance has been sound and reliable, taking full account of our personal circumstances and meaning we feel 'involved' in the decisions reached. Ken combines knowledge and experience with a pleasant and relaxed manner, so that we feel confident with the advice we receive. Kellands' advice and proactive stance has provided us with a good return on investments and enhanced retirement income.

Mrs T client

I have always trusted Ken McNab of Kellands (Hale) who I believe has a high and well earned qualification in Financial planning. Trust for me is a definite essential. Next comes assessment of my financial needs alongside knowledge and information of the financial markets. Ken has always without fail had a very good grasp of my personal financial position and acted with integrity regarding choices for what to do with my assets; whether to move monies or keep investments where they are. He has explained clearly various options open to me specifically around IHT. If Ken were to retire from Kellands (Hale), I would feel less secure financially.

Mrs H - client

I have received excellent financial advice from Ken McNab from Kellands (Hale) for many years. He is highly qualified and I have put my complete trust in following his advice, to good effect. His experience is at my disposal at any time, either via a query by telephone or on a home visit, giving confidential professional advice. He is totally reliable and punctual with his visits and calls. I thoroughly recommend him and the service.

Mr & Mrs C - clients

I Mr C and my wife have been very satisfied clients over the past 12 years or more a company very professional in the presentation of the informative documented financial reports.

Telephone communication with the office staff excellent, receptive and courteous in manner and dealing with any queries with satisfaction.

Home visits by our advisor Mr Ken McNab have always been concluded with satisfaction and understanding.

Mr McNab himself we find most attentive and trustworthy and conducts our business meeting in a relaxed and satisfactory manner.

The service and guidance received as clients as been exceptional as our financial situation is healthy with many thanks to Mr McNab and his colleagues.

Kellands we highly recommend.

Mr Q - client

My wife and I have used the services of Kellands (Hale) for the past twenty years. We have been fortunate to have access to Ken McNab as a financial adviser, who has worked diligently, on our behalf, for the whole of that time. Ken's knowledge of the financial service industry has been excellent, continually advising and suggesting ways to steer through the vagaries of a sometimes turbulent market, and secure good returns on our investments. He was the obvious choice to advise us when we became executors of a friend's estate. This required management of the estate to provide an income for a relative whilst, at the same time, attempting to maintain the original global amount for distribution at a future date.

Obviously when choosing anyone to deal with any element of an individual's finance, particularly one's own, one would expect levels of trustworthiness, integrity, honesty and knowledge. Kellands, and in particular Ken McNabb, has always maintained such a high level of performance which inspires confidence, trust and faith in the delivery of accurate advice. We can both recommend this firm, without reservation, and would wish them continued success in their future endeavours.

Mr W - client

We have been clients of Kellands for several years after they resolved poor investments made using advice from another company. They have consistently reviewed our portfolio to accurately reflect our circumstances and requirements. This has been achieved through regular personal contact with Mr McNab who has provided sympathetic support and thorough analysis through the hard times of a few years ago. The portfolio has recently shown a substantial increase entirely due to the detailed proposals that have been made and we are extremely happy with the current state of affairs. Additionally we have been given valuable advice regarding wills and property. In particular, advice concerning bequests and gifts both to and from relatives have enabled us to plan family matters in a much more satisfactory manner.

Mr C - Professional Connection, Lawyer

When working alongside financial advisers, I do not just look for technical expertise (although it is important). I also look at the approach they take to providing the advice, their approachability, openness and also their willingness to engage with the clients on a personal level. Trusting the adviser to provide the right advice is very important as ultimately my reputation (as the referrer) is affected if things do not go to plan.

I have worked alongside Kellands for several years and have dealt with Guy Kelland personally but also other advisers such as Loretta Mooney, David Garrett and Chris Bull. As a business, Kellands have made a real effort to understand what we do and how we help clients. This is not just limited to ‘high level’ staff but applies to staff at all levels of their business; every one of their team has made an effort to engage with us. This has included spending time with us at our office to learn how we approach our work on a day to day basis and how we identify areas of risk for our clients. These sessions have allowed them to move beyond the standard approach provided by many other IFAs whereby they simply ask clients if they have Wills or LPAs in place and if they say ‘yes’ skip over it and move on. Instead, Kellands offer a more detailed approach to try and fully understand the clients position and long term objectives. By making an effort to understand our business, they are able to identify areas of potential risk for the clients and direct them to seek advice before the risk is realised. Although it is more time intensive, it really does benefit the clients long term and protect their position.

As well as making an effort to understand our business and what we do, they have also hosted training sessions for us at their offices to explain what they do, how they set up their files and how they help their clients. By sharing their knowledge and experience they have helped us identify risks for our own clients. The collaborative approach employed by Kellands has had an enormous benefit for both of our businesses but more importantly, it has benefited clients by allowing their advisers, whether legal or financial, to see the big picture and avoid missing any pieces of the puzzle.

The main benefit of working with Kellands is the approach they take to building relationships and finding the right adviser for the client. Rather than having one adviser that deals with all of our client referrals, they actually match the adviser to the needs of the client. An example of this occurred recently. My firm acted as a court appointed deputy for a client that had recently received a multimillion pound pay out following a legal case. We were required to obtain financial advice before making investment decisions and decided to approach Kellands. The person we acted for was a very young disabled person and their money had to managed for the remainder of their life. Although we are the final decision makers, we try to involve the client in the process as far as possible. Rather than the usual cookie cutter approach, Kellands matched the client with an adviser that could meet their particular needs. For example, they matched the client to an adviser that was experienced in dealing with large investments over a long time horizon. As well as looking at the technical skills required, they also took into account the clients personal circumstances. They matched them with one of the younger advisers as it was felt the client would have a better rapport with them and this would help establish a trusting relationship.

The client had limited understanding of how financial matters worked and it was very difficult to explain complicated matters to them. However, Kellands pitched the level of the meeting at a level where the client could obtain an understanding of the main points and objectives of financial planning. This approach helped them feel involved in the process (even though we were making the final decision) and helped them understand the goal that was trying to be achieved, which in this case was to help the client live as ‘normal’ a life as possible. A simplified report was produced to review with the client and a more detailed report prepared for us as deputies. This approach is an example of the bespoke approach taken by Kellands.

As mentioned above, Kellands match their adviser’s skills with the client’s needs. This has resulted in their advisers having particular specialities, for example they regularly advise medical professionals or solicitors. By specialising in this way, it allows them to have a deeper understanding of the issues faced by clients in those particular professions. Our clients have really benefited from this approach as it has provided them with high quality, specialist advice which fits their particular requirements.

Although I have built a very good professional relationship with Kellands, I always ask for feedback from every client that I refer to third parties. The feedback I have received about Kellands has always, without exception, been excellent. The specialist advice provided by Kellands is often praised by clients but they also highlight the personal service they receive. Kellands culture exudes openness and honesty. They are not afraid to tell clients ‘no’ or ‘that is not possible’ and always deliver what they promise. Kellands approach is to find out what the clients want to achieve in their life, whether that includes retiring at an early age or travelling the world, and build their financial plan around helping the client achieve those goals rather than just setting the objective as ending up with as much money as possible. This client focussed approach and dedication to helping clients achieve their life goals through financial planning is very rare. I couldn’t ask for more when referring clients to them. They would be a very deserving winner of the award.

Mrs B - client

Five years ago I purchased a large retirement bungalow by the Moray Firth. In January 2017 I assisted my son financially to purchase an old farmhouse in the Spey Valley, a renovation project with adequate land for expansion. If Kellands had not advised me over the last 20 years these would not have been possible and we will both be forever grateful for the excellent advice received. The route has been complex but I will try to explain.

Back in 1997, or earlier, I had three small investments with a small FA when she either gave up her business or was incorporated into Kellands, but I cannot remember which. This resulted in my meeting Ken McNab of Kellands , who still advises me today, including flying up to visit me for annual reviews, despite my move from Greater Manchester to North Scotland. Looking back, that meeting was one of the luckiest days of my life. At that time I had a husband in work, our son was in his last year of his degree course and I had taken early retirement due to ill health.

Fast forward five years and life had changed drastically. I unexpectedly lost my husband in 1998, my elderly mother died in 2001, followed by a close friend in 2002. Life was not easy. My husband’s tied FA sorted out his finances for me then I received the two other legacies in 2002.

Ken McNab then reappraised my situation and we started again. My husband’s legacy investment had lost value over the five years it had been invested, so was withdrawn so Ken would now manage all my investments. A range of new investments were made with the cash available from all sources, aiming to be tax efficient and planning for the future for my son. Two of those made in 2003 were key to our current property situation while others, within ISA wrappers, provide a safety net for me in later life.

1 – An AXA (now friends Life) Investment Bond Plan, including Life Insurance for both my son and I, plus an added Inheritance Trust. This investment also provides a monthly income and provided for a “one off” cash withdrawal. As I did not need an extra income this was invested each month into an additional pension fund which matured when I was 75 years of age. This investment has been the key to both property purchases mentioned earlier.

When purchasing the Nairn property a cash withdrawal was made of part of the Friends Life investment, so I could purchase before selling my property in Greater Manchester but I continued to pay the full amount into my pension fund. A large proportion of the cash from the house sale was this year able to go towards my son’s Spey Valley purchase and the additional pension from this investment allows me to contribute to the repayments for the small mortgage he took out to finance renovations. Despite my continued monthly withdrawals the fund continues to increase in value.

2 – A Canada Life Estate Preservation Bond, from which there is an option to withdraw cash each year but we have been able to roll it over each time. This is now intended for my son’s pension fund, as he chose to concentrate on quality of life rather than a high salary, so has been unable to build a pension fund. We are very conscious that his father died young and his grandfather never reached pensionable age either.

I hope the above details explain why I feel strongly that Kellands (Hale) deserve to win the Tax and Estate Planner of the Year Award.

Anon

I am a solicitor dealing with wills, trusts and probate. I have referred a number of clients to Kellands and they have always been very pleased both with the quality of the advice they receive and the levels of service. When I need information from Kellands they are helpful and efficient.

Anon

I have always had excellent feedback from clients that I have referred to Kellands for planning advice. The clients quite often had particularly complex requirements and Kellands were able to look at their needs and objectives and give them detailed advice in a way which the clients could understand. They offer a highly professional service.

Anon

I have been dealing with Kellands for the last 20 years.

I have no hesitation in Kellands looking after my investments and keeping me up to date on all aspects of my investments.

I have regular visits from Ken Mcnab and when Ken is not available to speak to me on the telephone there is a very good team back at the office who can either help me with my query or arrange for Ken to ring me back.

All aspects of my dealings with Kellands have been handled with the utmost efficiency offering a very reliable service.

Anon

I have recently had reason to consult Kellands (Hale) to assist in my personal, future financial planning.

This has always been a multi faceted and complicated subject for me to grapple with but since meeting with Kellands, all has been explained to me in a clear, concise and informative manner which has enabled me to now make important decisions to ensure my future.

I would have no hesitation in recommending Kellands' to other prospective clients as I am confident they would provide the same excellent and friendly service.

Anon

I retired in 1993, Kellands Hale has advised my wife and me on investment, tax and inheritance planning since 1999. Having one personal adviser who is familiar with our financial situation and aims has been a great benefit. and the advice has been proactive and consistently sound.
Over the years we have also been able to call on Kellands' wide range of expertise for help on wills, mortgages, buy-to-let and investment for grand-children's education.

I should have no hesitation in recommending their services to anyone.

Anon

Kellands (Hale) have been my personal financial planning advisor for many years. They have consistently provided a service which is friendly, efficient, well informed, financially smart, and is shaped to the individual needs of myself and my wife. What is particular about them is that they advise and don't push; they always seek to find out about our changing circumstances, both current and anticipated and then orientate their advice specifically to our lives rather than their own interests. At the same time of course we want our assets protected and to grow and they want theirs to grow also. Somehow they achieve this whilst still giving us very good value for money. Our particular advisor, Loretta Mooney, embodies these qualities and skills in an outstanding way. We are very happy to nominate Kellands for this award.

Anon

Ken McNab of Kellands was our neighbour when he first became our F.A. over 20 years age and although my wife and I are minor investors, his friendly, personal and thorough attention to detail have been a source of great satisfaction to us.

Over the years Ken has become increasingly highly qualified and Kellands have kept closely in touch with the many innovations within the Financial Services industry. We think that over the years their service has been excellent.

Perhaps most importantly, Ken's ability and personal integrity give us the confidence to accept his advice implicitly.

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