Testimonials
The following are some of the testimonials we have received, from clients and from our professional partners.
Mr R – Client
Kellands (Hale) Limited were personally recommended to us by an existing client and we have been very happy with the subsequent advice and service. My partner and I both have personal pensions, are near retirement and wondered whether a review of our pensions would be too late to make much of a difference. We were very pleased with the considered approach which Kellands adopted towards the review, especially in terms of risk. After full discussions on Teams (we live in a different part of the country), we decided to switch providers and the new funds are performing very well.
We have grown-up children and are confident that ongoing advice from Kellands on supporting their futures and inheritance will stand the family in good stead. We would therefore have no hesitation in recommending Kellands to others.
Mr N – Professional Connection
I have been working with Kellands Hale for 4 years now since they included one of our fund ranges into their centralised investment proposition. Paul and the team conducted a very thorough due diligence process on whether to include our funds into their offering to clients. At all times during the process the end client was the focus, and we had to demonstrate good value and outcomes to be chosen.
Kellands are genuinely client centric and recognise that client outcomes are paramount. Paul Edwards runs a very tight ship when it comes to compliance and always has an eye on the latest FCA initiatives and regulatory developments. In fact, he often calls me to ask what our view is, and quite often it will be the first time I hear of the subject as it has probably only hit the press that day! All my interactions with planners have been very professional and they are always inquisitive around the macroenvironment, investment conditions and how these may affect client portfolios. We usually contribute to their investment committee meetings every month with our views, and I know they compare this to other investment managers to get a rounded perspective of current conditions to ensure portfolios are well diversified and that they are well equipped to deal with client questions.
Mrs F – Client
Having recently retired, I have greatly valued the support and guidance provided by Kellands throughout the retirement planning process. They helped me consolidate my various pensions and worked with my Teachers’ Pension and other investments to create a retirement portfolio that was tailored to my needs, goals and attitude to risk. My options were explained clearly and carefully at every stage, with different approaches discussed so that I could make informed decisions without ever feeling pressured. The advice was professional, easy to understand and focused on helping me achieve the retirement lifestyle I wanted.
Mrs H – Client
Charlotte Knight from Kellands has greatly supported me in planning for retirement. She is very knowledgeable and I feel confident that I can trust her expertise. Her cheerful disposition and approachable manner have helped me make some important financial decisions.
Dr A – Client
I have been a client of Kellands for some time and have dealt with several members of their team. My experience has been consistently excellent.What stands out most is their professionalism, work ethic and attention to detail. Communication has always been clear, timely and reassuring, with matters explained in a way that is easy to understand without ever feeling rushed or impersonal. The whole setup feels very well organised, with high standards across the team rather than relying on one individual. Everyone I have dealt with has been approachable, knowledgeable and responsive, which gives great confidence as a client. In my opinion, Kellands combine strong technical expertise with a genuinely client-centred approach. Their standards, consistency and integrity have been impeccable, and I would have no hesitation in supporting their nomination for Investment Adviser of the Year.
Mr F – Professional Connection
Kellands exemplifies what high-quality financial planning should look like. Their process always starts with the client, their circumstances, objectives, and long-term financial plan. Investments are then carefully selected and structured to support those outcomes, rather than becoming the objective in themselves. Having worked closely with Kellands across multiple businesses over many years, I have consistently seen a disciplined and thoughtful approach to portfolio construction. They are clear about where their expertise adds the greatest value, namely understanding client suitability, defining the appropriate investment strategy, and ensuring portfolios remain aligned to client goals over time. Equally importantly, they recognise the value of partnering with specialist investment managers to deliver robust portfolio solutions on behalf of clients.
Mrs H – Client
Jenny Skehan has been advising me for a few years now and I am so very pleased with her help and support regarding my finances. The performance of my investments have – based on past performance with other IFAs – far exceeded my expectations – something which I am obviously delighted about. I am also really happy with how Jenny has approached tax planning and also how she matches my financial plan to my life goals. Everything is communicated to me on time and in a very clear format with good summaries and headlines – but also with detailed supplementary information as back up. I have since recommended Jenny to three friends with similar assets – which isn’t something I would do without considerable thought and unless I was very sure about the expertise of Jenny and the team at Kellands.
Mr S – Client
Super friendly and attentive. Kellands have been my adviser for more than 10 years now and I feel they know me well. They understand my priorities and have always been flexible and informative when discussing my plans for the future. This incorporates periodically reviewing my risk appetite and tailoring my investment portfolio to match any changes to that over time. It covers taking care around my tax position and what actions I take with my investments to manage the tax liabilities I have. And, it involves some very welcome broad chats about where I am in my life at the time, future directions I might take and (even if not taking immediate action), being aware of what to consider in the years to come. I hope to have Kellands by my side for many years into the future.
Mr R – Client
I am pleased to have Ian Boasman from Kellands as my financial adviser. Ian keeps me fully up to date with my investments, and will make recommendations to enhance the performance of my investments. I value Ian’s advice and recommendations.
Mr E – Professional Connection
Kellands are a most diligent company, who act with the utmost integrity and professionalism. They have supported our company and our 35 employees with all aspects of the Pension changes and administration thereon and continue to support us in whatever way we require at any time.
They are able to communicate to personnel at whatever skill level, and have obtained the trust of all our staff.
Mr B – Client
Our Financial Adviser is Dave Garrett who transferred to Kellands a number of years ago and has been very reliable and diligent in all aspects of investment and money issues in his time at the company.
Whether it is pension, investment or mortgage issues, Dave and the team at Kellands have been there to lend support but the main reasons for recommendation is the way things are put over in layman’s’ terms in an ever-changing financial world so we have a better understanding. Kellands are also a very reliable company in terms of keeping appointments and getting work done when they say it will be and they are always available for advice at the drop of a hat.
Mr W – Client
The team at Kellands, and Ian Boasman in particular, have provided me with fantastic guidance since I started to work with them around 4 years ago. I’d actually call it more of a partnership as they are as invested in me as I am in them.
After muddling through for many years on my own, making undoubtedly, instinctive and uninformed decisions, I was advised by a friend to talk to Kellands. From the first meeting, I felt assured that they wanted the best for me, and more importantly that they could help – providing practical advice with openness and candidness – balancing potential gains with the risks that I could be undertaking – everybody does that right? Well perhaps, but the style in which the messages were delivered and backed up with data was hugely helpful. The thought-through options, and most importantly the recommendations to guide my decision-making gave me confidence that these were the right steps to take – their ongoing support was the icing on the cake – a clear line of sight to success!
With my and my family’s future livelihood at stake, there has been high expectation of what I needed from Kellands – so far, so very good. Thank you, Ian, and the Kellands team.
Mr L – Professional Connection
We have worked with Kellands (Hale) for many years. Their advice has been invaluable. Our clients are all very impressed by the care shown by Guy and his team and their reading of the markets.
The biggest issue to us when recommending advisers is that they have the same ethos of client care as we do and that they give good advice. Kellands always meet these needs. We would not hesitate to recommend them
Mr C – Client
My financial adviser, Guy Kelland has been working with me for many years, decades actually. It has been a complete pleasure from start to finish.
Thanks to his years of help, his advice and knowledge of all things financial, I am happy to say I am looking forward to a more financially secure and happy retirement than I could ever have imagined. Couldn’t ask for more!
Mr S – Professional Connection
We would not hesitate to recommend Kellands. As the Managing Partner of a law firm I have recommended Kellands to many clients successfully. They have a high level of technical expertise combined with a good common sense and practical approach. Perhaps the most positive evidence of our trust in Kellands is that as well as recommending them to clients we also use them for our own personal pension and investment decisions.
Mr G – Client
Chris Bull, our personal adviser at Kellands, always fills us with confidence that we are doing all that we can to ensure our savings are invested in the most effective way possible. Chris is always professional but pleasant and makes what might normally be very dry information seem relevant and interesting. He was particularly helpful in guiding us through the encashment of a bond that had ceased to be the optimum investment for us and ensured that the actual encashment went as smoothly as it could.
Mr M – Client
Kellands provide excellent and personalised service for me and my family. I always feel like we are in good hands and that our Advisor, Ian strive to give us the best possible advice. I truly believe that Kellands are very trust worthy and that it is not only about making money for the company but also to make sure clients are comfortable and secure in the service and products provided by Kellands and the joint ventures.
For me it is important that I get a good overview of my investments and that i trust the advice given by Kellands. For me personally, i would struggle to let a person i don’t like or trust take care of my investments. Before I chose Kellands to be my financial advisor, I looked around and spoke to other financial advisors. I spoke to colleagues who used Kellands and they only had good things to say about Ian and Kellands. I would be happy to pass on that same recommendation to others, if asked.
Mr W – Client
I have been a client of Kellands for approximately 15 years. Throughout that time Matthew Dawson has been my adviser. I have found Matthew to be a great help in guiding me through the minefield of investments, tax planning and inheritance planning.
Matthew has always accepted my limited risk approach given my age (72) and at no time has allowed me to leave my comfort zone. He has offered a close personal service happy to come to my home to discuss matters calmly and where necessary explaining and advising matters where appropriate to my wife, also a client.
We meet on a regular basis to consider updated valuations and review strategy together.
I am glad to report that over the years my portfolio, subject to the vagaries of the stock market, has performed well and to my satisfaction.
I am more than happy to provide this testimonial to the team at Kellands who have served me well and been more than instrumental in providing me with a sense of financial security in my retirement
Mr W – Client
We have tried several different financial advisers over the years and found all of them to be unsatisfactory in one way or another. The most common reason for our dissatisfaction was the inability to contact someone in a reasonably short time. Many of our needs for help were time-limited and it proved very difficult to make this clear. This resulted in us making poor decisions about our investments which have taken some time to recoup. The worst of these was my wife’s bank which led to her losing money from her retirement lump sum. We were recommended to try Kellands by two friends, quite independently of each other and we have been very happy with their accessibility and sound investment advice. We have since passed this on to other friends who still remain our friends!
Mrs H – Client
Alan Rushden, and others from Kellands have looked after my husband and I for the last 5 years. From pensions to savings and to finding us mortgages they have always provided an honest and frank approach to advice and service. Being practical about when we should be saving and when we should be paying off our mortgage, they have made a big difference to our pension pot and our short-term savings. I feel much more prepared for the future financial requirements.
Mr R – Professional Connection
I have worked with the Kellands team since 2011 and have watched their business develop into the highly professional, well qualified team it is today.
Quilter Cheviot manage Discretionary Portfolios for a number of Kellands clients and in doing so have worked closely with their team, thereby seeing the rigorous process they have undertaken to ensure a good service for their clients. The Kellands management have worked hard to ensure there is a high-quality investment option available at multiple pricing points for clients. They have utilised platform solutions to offer Model Portfolio Services and for more sophisticated planning, they access DFM services directly for clients.
They have utilised hard and soft criteria to create a panel of DFMs and then understand which offering is most suitable for each client. They monitor performance with 3rd party data from ARC and comparisons with their in-house solutions, to ensure we continue to deliver value to clients. By working with the Kellands team we have ensured we can offer a consistent approach to managing their clients’ money, regardless of how they access our services.
As part of their own quality control processes, Quilter Cheviot have been asked to attend Investment Committee meetings and give our overview on their procedures.
We have also experienced first-hand the structured approach to on-boarding new staff. As Quilter Cheviot are on the Kellands CIP panel, we are given access to new joiners, prior to them interacting with clients, to bring them up to speed with the service we provide. This ensure that advisers and paraplanner staff are fully conversant with the choices available to clients.
The business has also taken on staff to fulfil roles that all too often are bolted on to advisers’ workloads. This covers areas such as Business Development and Marketing, allowing people with the right skill sets to cover these valuable roles.
Anon
Having chosen Kellands to look after my financial interests I can say that I have been very pleased not only with the results of my investments but also with the service provided by my Financial Advisor and the staff at Kellands. Any questions I have had with my portfolio I always get a quick and concise response, always explained in simple terms for me to always be able to follow. I would not hesitate to recommend Kellands to anyone needing financial advice.
Anon
I have been a client of Kellands now for over 10 years. Kellands was introduced to me via my employer and after having retired I continued with their services as a valued financial adviser.
The advice and service provided is impartial and unbiased. Reliable and always available whenever I need to contact my advisor for any reason whatsoever.
No pressure or any coercive tactics are used in order to achieve my goals. I would highly recommend Kellands for your financial needs.
Anon
Within the industry, Kellands are in a unique position of being a Chartered Financial Planning Practice. This is a title that Kellands should be extremely proud of and through my work with Kellands on their investment solutions, I see this high level of knowledge and skill reflected through their approach to investment advice.
To ensure that all clients receive a consistently high level of service and benefit from the combined knowledge at the firm, Kellands have adopted a robust team-based approach. On the investment side, this is evidenced through their in-house investment committee. Chaired by Guy Kelland, they are able to combine their wealth of investment experience and conduct extensive due diligence on investment products covering whole of market. Working for an investment management company, I have personally been through this rigorous process. Being selected for the Kellands core investment proposition is an ongoing process which doesn’t stop at selection. From my experience, most investment committees conduct due diligence quarterly or semi-annually. At Kellands they test the strength of their investment products at their team meetings monthly. Not only does this mean that their investment products are challenged on a timely manner, but it also encourages knowledge sharing. This team-based approach provides the growing team at Kellands the opportunity to benefit from the firm’s 25 years of experience in the market.
True holistic financial planning involves developing a deep understanding of a client’s complete financial situation. Advisers at Kellands go beyond the risk questionnaire to gain a better understanding of the multiple and sometimes contradictory objectives of a client. Kellands will source the best investment product for their client, even if this involves a complicated structure of several providers, platforms and combination of risk levels. Crucial to Kellands approach is ensuring the client’s total assets are in line with their overall objectives.
At Kellands it is a two-way relationship with clients. Providing clients with timely and transparent information on their investments can be problematic but at Kellands they have developed an innovative way of sharing information in real time with clients. In addition to annual reviews, Kellands provide clients with access to up-to-date information on all their investments through the Kellands Wealth Platform.
I believe that Kellands are a strong candidate for Investment Adviser of the year. Their focus on ensuring knowledge sharing across the group through a robust team-based approach and allowing clients clear, transparent and easy access to their investments ensures clients are always at the heart of their process.
Anon
Kellands has provided me with advice and managed my modest portfolio since 2008. Over these 21 years, there has been unfailing, timely and successful management coupled with a long-standing link to a named advisor who has built trust. The increase in statutory requirements and its complexities have been communicated at a level intelligible to this lay person.
The vagaries of the economic background have not been used to justify short term changes and, over time, the advice of Kellands has ensured satisfactory growth.
The company newsletter, well presented, is written in positive and helpful terms, on topics directly relevant to the interests of the private investor. I wish Kellands a deserved success.
Anon
Approaching retirement my husband and I wished to find a financial adviser to help us plan how best to fund our retirement. Kellands was recommended to us and we’ve been really pleased with the service we’ve had.
They are easy to do business with and very approachable / down to earth, especially for people like us who don’t have great wealth and have never used such a service before. Things have been explained to us in a simple down to earth way and risks and opportunities have been made clear. We are happy that our investments, tailored to our low risk appetite, are steadily growing
Charges and fees have always been clearly explained, so we’ve had no shocks. Kellands always answer our queries promptly and keep in touch with any developments and ensure we complete a thorough annual review. It’s great that we get our annual report in advance of the review meeting so we can use it to prepare for the meeting and raise any queries we might have
We are so pleased with Kellands and our advisor Ian, that we’ve recommended them to others
Anon
I approached Kellands in my capacity as a professional trustee of a trust with a substantial sum to invest. My contact has been with Chris Bull who was one of three investment advisers I approached for an initial proposal. In the event, with my co-trustees, we chose to use Chris and his company to advise the trust. I was impressed by the way Chris spent time really trying to get to grips with the issues facing the trust so that he could put forward the best possible recommendations. Unlike the other advisers we approached he provided the most sophisticated solution, which was a combination of three different approaches. This seemed to yield the most tax-efficient overall solution, while also being very cost-effective. Chris has worked closely with us since that date to put the solution in place. He is clearly supported by an efficient back-office function that is able to provide all the necessary paperwork without undue delay. Finally, he is friendly and approachable and nothing seems to be too much trouble.
Anon
Kellands provide proactive advice with all the ‘big firm’ qualities but with the personal touch that a small firm can offer. They think outside of the box about a client’s needs, for example considering wider issues such as tax/estate planning – not just investment advice. I would have no hesitation in recommending them to my clients.
Anon
Since moving from a previous financial advisor and their company with whom I had experienced very poor service and indeed advice or lack thereof it has been a pleasure to have David Wightman and his team at Kellands working on my behalf.
Over the past couple of years, they have helped set up a tax-efficient lifetime income for me, which enabled me to retire from my part time employment at the age of 80 and ensures I always have enough cash to meet my needs in retirement. Importantly they have also dealt with ensuring that my investments take advantage of my ISA and Capital Gains Tax allowances each year. This is something that my previous advisor and company had plainly not done as David informed me that the investments were heavily pregnant with capital gains which was a new term for me and when it was explained in everyday terms I finally understood. The latter has been consistent throughout all my dealings with David; I am very easily confused by numbers and terms and David during all his regular update meetings with me always takes the time to put things in layman’s terms which is really important to me.
I also had recourse to extracting monies from a number of investment vehicles this year and David and his team were extremely helpful in ensuring that that process was carried out in the most tax efficient way and they were very patient with all my phone calls, etc. Indeed David is always happy to take calls from me and answer questions I have when I receive letters from firms/funds that I don’t understand even when I may have asked the same question before.
I would have no hesitation in recommending Kellands to anyone looking for professional, knowledgeable and friendly advice.
Anon
I have personally known the Kellands group for over 22 years, including both the managing founders and many of their investment advisers. The independent nature of the business, high personal and professional integrity of the group and the strong relationship it has with providers, platforms and most importantly its clients attest to the durability of this business in what are ever rapidly changing financial market conditions. What really impresses me is their connectivity with their clients and the partnership connections they have to ultimately provide the best and most relevant solutions for their clients, which inevitably transcend investment and tax issues. Working in partnership with really good financial services business across the whole spectrum is a standout.
We as a business deal with a very substantial number of different financial advice businesses and their personnel and over the course of time, these businesses come and go, get acquired and change. Not the case with Kellands! Kellands put the client’s interest first and foremost and their continuing development and integration offers clients a stable organisation in which they can trust and depend on. Client trust in their advice process is vital and my experiences with Kellands – my sister is a client of Kellands and needed quite complex tax planning advice – as well as linking the investment solutions with tax issues together with my own business interactions with the group is very supportive of this recommendation.
Anon
From the start it was clear that Kellands (Hale) were able to understand our needs and clearly set out the options available to us to help us plan for our financial future. From our first meeting, when they opened the office over the Christmas holidays, they have always been approachable, and Ian, our primary adviser has been available at all times to help us ensure our portfolio continues to meet our needs as our circumstances change. When we raised queries about charges and fund switches, Ian was very helpful and made sure any questions were answered fully and in a very timely manner. He has also always been happy to provide help and advice when asked regarding products not directly supported by Kellands, such as company pension schemes. Overall, we are very happy with the service we have received and would be happy to recommend Kellands to anyone looking for personal financial advice.
Anon
David Garrett of Kellands is our Independent Financial Planner. He is friendly and professional when guiding us through the options. He always ensures our decisions are based on complete and accurate information and are appropriate to our attitude to risk and our future requirements.
Since working with David and Kellands, and because of our confidence in their advice and guidance, we have not only expanded our portfolio but have introduced another family member who’s investments are now managed by them.
We would certainly recommend Kellands and David Garrett and look forward to many years of continued high standard of service and support.
Mr C – Client
Kellands have been my financial adviser for the past 8/9 years. Initially introduced via my employer and then continued on a personal basis. The unwavering and unbiased advice and personal mentoring on a regular basis has ensured that my pension ‘pot’ was managed in the best possible way and enabled me to take up early retirement with the assurance that my funds were well looked after. Kellands have always exercised professionalism and dedication even during turbulent times steering me to the right path when required to do so. I would unhesitatingly recommend Kellands for ongoing financial advice and management.
Mr B – Client
Sometimes people (because they are the company) do a basic job/role and expect first class feedback on a job well done. To me that’s just average and below the expectations that I want from a financial services company. So it was with great delight that approx. 6 years ago I was introduced to Kellands (Hale) whilst within a different job role for my ex employer. What I found was that Kellands surprised me not with their expertise or professionalism within their advice , which was to be expected, but their overall service, package and individual attention was detail was outstanding So much so that I stayed with Kellands upon leaving my previous role and have since recommended to family members , who themselves have utilised their services Having previously worked within a financial services background, the work ,effort and overall service provided by Kellands is worthy of high praise
Mr R – Provider
We have worked closely with Kellands (Hale) for a number of years now and have always been impressed with the quality and professionalism of their work and the business they introduce to our firm. Importantly, they take the time to engage with us so that we are able to help them understand our investment proposition and how it is evolving in response to market developments. This engaged approach means that we can be confident that our solutions are being used in the most appropriate way with clients, which is very important to us as an investment provider. In short, Kellands (Hale) are precisely the type and calibre of firm we seek to partner with.
Mr W – Client
I was introduced to David Garrett of Kellands, by a colleague of mine, I’d had a change of circumstances in my life, following redundancy, a new job, and marriage on the horizon. Dave met me shortly afterwards, a consummate professional, but in addition someone who had time to listen, understand, and recognise what I was looking for. He later met me and my intended at our home, having travelled on a Bank Holiday Monday to be with us early the following morning. Nothing has been left to chance, and all have been documented and communicated in a way we can both fully understand, which is important when you’re discussing your financial well-being for the rest of your life. We warmed to David from the start, whilst asking lots of questions, they felt unobtrusive, and we got to learn a lot about him too, which helped the process. We have found David and his colleagues at Kellands to be excellent and I have already shared his details with colleagues of mine, a Testimonial in that way can only evidence how good I consider the service received to have been.
Mr P – Client
Financial and personal pension planning can be daunting; therefore we are extremely fortunate to have David Garrett as our Independent Financial Planner. His relaxed but professional approach is always appreciated, especially when providing guidance through the myriad of options available. He always ensures that any decisions made are properly considered and are appropriate to our general attitude to risk before instigating any instructions on our behalf. Such is our faith in David’s abilities we have not only expanded our portfolio over the years, but also have another family member who’s investments are now managed through Kellands with David providing the usual high standard of service and support. We can certainly recommend Kellands but in particular David Garrett and look forward to his continued annual visits for many years to come.
Mr R – Provider
I have worked with Guy and the team at Kellands (Hale) for nearing on 10 years now. Their client centric approach, underpinned by delivering bespoke advice and high class service set them apart from many. Guy’s approach to building the business is anchored around ensuring clients’ interests are at the very centre of their advice process, being creative in designing solutions to individual clients’ needs. An example of their approach can be found in their adoption and investment in technology to improve the client experience whilst at the same time adding strength, depth and increased risk management to their business. As part of this, they have also created a Centralised Investment Process, working closely with a stable of investment managers to ensure their clients’ needs are delivered on. Their CIP includes sensible initial and ongoing DD of the managers to ensure the managers remain fit for purpose. In short, Guy has led Kellands Hale to remain relevant to customers through evolving regulatory landscape; obvious measure to highlight this include client & adviser retention as well as growth in both.
Mr D – Client
I have used Kellands for 6 years since my retirement and have dealt with the same financial adviser throughout. This has led inevitably to a great bond of mutual trust, close contact and approachability. I have always found that there is meticulous attention to detail with great customer service. The advice received has always been delivered on a one to one basis ensuring a special client relationship. Matters are dealt with promptly and efficiently and I have always found advice informative and helpful. I personally would have no hesitation in recommending Kellands for their excellent service, their professionalism and expertise.
Mr Jones – Client
Loretta Mooney of Kellands has transformed our investments from a moribund portfolio to a hugely successful fund – she, and her team, are amazing. The regular meetings and suggestions have been immensely helpful in ensuring we meet our investment targets regarding our pension funds.
Mr M – Client
Having once experienced poor quality advice on investments I spent some time looking for better quality advice from a trustworthy source. I found this from Kellands and have continued to use them for more than ten years. In all this time they have been professional, friendly and have never been shy to move investments from one provider to another when the returns fail to match their expectations. I have also encouraged other friends and acquaintances to use Kellands and they also have found them to be solid and reliable. Once per year I have a formal review of all the investments and will listen to their advice on any proposed changes to improve the returns which were expected. My adviser is brilliant at explaining all the pros and cons of each investment and why a particular provider is seen to be favoured. Kellands have never let me down in any way and their investment strategies have been in keeping with my expectations.
Mr R – Client
The decision to retire and to make significant changes to the way our pensions were managed was huge and intimidating. Loretta, Andy and Noreen at Kellands (Hale) clearly recognised the magnitude of this decision for us and showed great patience and professionalism as they helped us explore our options. They did two key things which made all the difference for us: they demystified the world of pensions explaining our options in ways we could relate to, and, they gave us confidence to make changes that I don’t think we would have otherwise believed were possible. It is not overstating it to say that their support has been life changing.
Mr R – Client
David Garrett DipPFS, Independent Financial Planner at Kellands, was recommended to me by a work colleague in connection with considering moving our final salary pensions to a SIPP. I contacted David and he arranged to meet my wife and at our house. David explained the various options to us and arranged to obtain illustrations for us. David was not pushy in any way and if anything, over cautious about us choosing and alternative to a final salary scheme. David explained the positive and negative points for all options discussed. He was happy to leave us to consider the options and the illustrations provided, then explain them again / answer any questions we had, whether face to face, email or telephone. Throughout the transfer process, we were kept up to date with progress by David and when a glitch occurred, with RBS valuations and transfers, David was quick to own the problem and look to resolve it quickly and thoroughly, which he did. I have worked in the Financial Industry for 33 years and spent much of that managing Corporate Clients. The highest praise I can give to David Garrett and Kellands, is that they work almost exactly as I have done – clients come first and service is paramount.
Anon – Provider
Within the industry, Kellands are in a unique position of being a Chartered Financial Planning Practice. This is a title that Kellands should be extremely proud of and through my work with Kellands on their investment solutions, I see this high level of knowledge and skill reflected through their approach to investment advice. To ensure that all clients receive a consistently high level of service and benefit from the combined knowledge at the firm, Kellands have adopted a robust team based approach. On the investment side, this is evidenced through their in-house investment committee. Chaired by Guy Kelland, they are able to combine their wealth of investment experience and conduct extensive due diligence on investment products covering whole of market. Working for an investment management company, I have personally been through this rigorous process. Being selected for the Kellands core investment proposition is an ongoing process which doesn’t stop at selection. From my experience, most investment committees conduct due diligence quarterly or semi-annually. At Kellands they test the strength of their investment products at their team meetings monthly. Not only does this mean that their investment products are challenged on a timely manner, but it also encourages knowledge sharing. This team based approach provides the growing team at Kellands the opportunity to benefit from the firm’s 25 years of experience in the market. True holistic financial planning involves developing a deep understanding of a client’s complete financial situation. Advisers at Kellands go beyond the risk questionnaire to gain a better understanding of the multiple and sometimes contradictory objectives of a client. Kellands will source the best investment product for their client, even if this involves a complicated structure of several providers, platforms and combination of risk levels. Crucial to Kellands approach is ensuring the client’s total assets are in line with their overall objectives. At Kellands it is a two way relationship with clients. Providing clients with timely and transparent information on their investments can be problematic but at Kellands they have developed an innovative way of sharing information in real time with clients. In addition to annual reviews, Kellands provide clients with access to up-to-date information on all their investments through the Kellands Wealth Platform.
Accountant Mr L – Professional Connection
We have used Kellands for many years and have always appreciated their strong technical knowledge as well as their understanding of the clients needs and position. Estate planning is often complex both from a technical basis and from dealing with the clients hopes , aspirations and family dynamics. Kellands have shown great aptitude for both these facets and we are always confident they will approach any case in a professional and sympathetic way. They always take the time to understand the client’s needs both financial and personal. They are great to work with!
Anon
I am a solicitor dealing with wills, trusts and probate. I have referred a number of clients to Kellands and they have always been very pleased both with the quality of the advice they receive and the levels of service. When I need information from Kellands they are helpful and efficient.
Anon
I have always had excellent feedback from clients that I have referred to Kellands for planning advice. The clients quite often had particularly complex requirements and Kellands were able to look at their needs and objectives and give them detailed advice in a way which the clients could understand. They offer a highly professional service.
Anon
I have recently had reason to consult Kellands (Hale) to assist in my personal, future financial planning. This has always been a multi faceted and complicated subject for me to grapple with but since meeting with Kellands, all has been explained to me in a clear, concise and informative manner which has enabled me to now make important decisions to ensure my future.
I would have no hesitation in recommending Kellands’ to other prospective clients as I am confident they would provide the same excellent and friendly service.
Anon
I retired in 1993, Kellands Hale has advised my wife and me on investment, tax and inheritance planning since 1999. Having one personal adviser who is familiar with our financial situation and aims has been a great benefit. and the advice has been proactive and consistently sound. Over the years we have also been able to call on Kellands’ wide range of expertise for help on wills, mortgages, buy-to-let and investment for grand-children’s education. I should have no hesitation in recommending their services to anyone.
Anon
Kellands (Hale) have been my personal financial planning advisor for many years. They have consistently provided a service which is friendly, efficient, well informed, financially smart, and is shaped to the individual needs of myself and my wife. What is particular about them is that they advise and don’t push; they always seek to find out about our changing circumstances, both current and anticipated and then orientate their advice specifically to our lives rather than their own interests. At the same time of course we want our assets protected and to grow and they want theirs to grow also. Somehow they achieve this whilst still giving us very good value for money. Our particular advisor, Loretta Mooney, embodies these qualities and skills in an outstanding way. We are very happy to nominate Kellands for this award.
Accountant Mr L – Professional Connection
We have used Kellands for many years and have always appreciated their strong technical knowledge as well as their understanding of the clients needs and position. Estate planning is often complex both from a technical basis and from dealing with the clients hopes , aspirations and family dynamics. Kellands have shown great aptitude for both these facets and we are always confident they will approach any case in a professional and sympathetic way. They always take the time to understand the client’s needs both financial and personal. They are great to work with!
Anon
I retired in 1993, Kellands Hale has advised my wife and me on investment, tax and inheritance planning since 1999. Having one personal adviser who is familiar with our financial situation and aims has been a great benefit. and the advice has been proactive and consistently sound. Over the years we have also been able to call on Kellands’ wide range of expertise for help on wills, mortgages, buy-to-let and investment for grand-children’s education. I should have no hesitation in recommending their services to anyone.
Anon
Kellands (Hale) have been my personal financial planning advisor for many years. They have consistently provided a service which is friendly, efficient, well informed, financially smart, and is shaped to the individual needs of myself and my wife. What is particular about them is that they advise and don’t push; they always seek to find out about our changing circumstances, both current and anticipated and then orientate their advice specifically to our lives rather than their own interests. At the same time of course we want our assets protected and to grow and they want theirs to grow also. Somehow they achieve this whilst still giving us very good value for money. Our particular advisor, Loretta Mooney, embodies these qualities and skills in an outstanding way. We are very happy to nominate Kellands for this award.